Frequently Asked Questions

SHIPPING

What shipping methods do you offer?
We offer several shipping options to meet your needs:

• Standard Ground Shipping: Delivery within 3-7 business days.
• Express Shipping: Delivery within 2-3 business days.
• Overnight Shipping: Delivery within 1-2 business days (order by 12 PM ET, Monday-Friday, for next-day delivery).
• PO Box, APO/FPO/DPO addresses: Ship via USPS Priority Mail.

Please note that shipping times are calculated from the date your order is shipped and do not include order processing time. Shipping options and delivery times may vary.

Do you ship internationally?
Currently, we only ship within the United States and to US territories.

How can I check the status of my order?
You will receive a shipment confirmation email with a tracking number once your order has left our distribution center. You can click the tracking link in that email or log into your account on nauticalpreppy.com to see your order status.

What do I do if my order hasn’t arrived or is lost?
If your tracking information shows your package was delivered but you cannot locate it, please first check around your property, with neighbors, and with anyone else who may have accepted the delivery on your behalf. If you are still unable to locate your package, please contact our customer service team for assistance.

My tracking information hasn’t updated. What should I do?
Occasionally, there can be a 24-48 hour delay before tracking information is populated in the carrier’s system. If your tracking number remains inactive or does not show any scans for more than 48 hours after you received your shipment confirmation email, please contact us.

Can I ship to a PO Box, APO, FPO, or DPO address?
Yes! We are proud to ship to our service members and their families. Orders shipped to these addresses are sent via USPS Priority Mail.

Do you offer free shipping?
We frequently offer promotions, including free standard shipping. Please see our homepage at nauticalpreppy.com for any current shipping promotions.

Why was my order shipped in multiple packages?
If you ordered multiple items, they may ship from different locations to get your order to you as quickly as possible. You will receive a separate shipping confirmation email for each shipment. Please note that you will not be charged additional shipping for orders that are split into multiple packages.

ORDERING

How do I place an order?
You can place an order directly on our website at nauticalpreppy.com. Simply add your favorite items to your shopping bag and proceed through the checkout process.

How do I apply a promo code?
You can enter any valid promotion code during the checkout process. Look for the field marked “Promo Code,” “Gift Card,” or “Discount Code,” enter your code, and click “Apply.”

How do I create an account?
You can create an account by clicking “Account” at the top of our website. You will be prompted to enter your information. Having an account allows you to track orders, save your shipping address, and view your order history.

How can I check the status of my order?
You can check your order status by logging into your account on nauticalpreppy.com. You will also receive automated email updates at major steps in the process.

What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal, Apple Pay, and Google Pay.

I received an error message while checking out. What should I do?
Error messages can occur for a number of reasons. Please double-check that all information, including your billing address and credit card information, has been entered correctly. If the problem persists, please try using a different browser or payment method, or contact us for assistance.

How do I cancel or change my order?
We begin processing orders immediately to get your items to you as fast as possible. Therefore, we are unable to cancel or make changes to an order once it has been placed. If you wish to return an item, you can do so once you receive it in accordance with our return policy.

RETURNS & EXCHANGES

What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return most unworn, unwashed items with original tags attached within 90 days of purchase for a refund to your original payment method. For items purchased on final sale, please see our policy below.

How do I make a return?
You can initiate a return through your account on nauticalpreppy.com. Log in, find your order, and select the item(s) you wish to return. You will be able to print a pre-paid shipping label. Please note that return processing times may vary.

What is your Final Sale policy?
All items marked “Final Sale” at the time of purchase cannot be returned or exchanged. This includes, but is not limited to, items purchased during certain promotional events, select styles, and items sold at a significant discount.

Can I exchange an item?
We do not offer direct exchanges. To get a different size or color of an item, we recommend returning the original item for a refund and placing a new order for the desired item.

How long does it take to process a return?
Once we receive your return at our warehouse, please allow 7-10 business days for processing. You will receive an email confirmation once your refund has been issued. The time it takes for the refund to post to your account will depend on your financial institution.

The return window has passed. Can I still return my item?
Returns are accepted within 90 days of purchase. We are unable to process returns after this window has closed.

PRODUCT & CARE

How does your sizing run?
Our sizing is generally considered to be “True-to-Size.” For more specific sizing information and measurements for a particular item, please refer to the product’s description and size chart on its page on nauticalpreppy.com.

How should I care for my clothing?
Care instructions are located on the tag inside each garment. We recommend following those instructions closely to maintain the quality and longevity of your item. Generally, washing in cold water and tumble drying on low or hanging to dry is recommended.

Is your clothing machine washable?
The vast majority of our clothing is machine washable. Please always check the care label inside the garment for specific instructions before cleaning.

Do you offer gift cards?
Yes! We offer digital e-Gift Cards that can be delivered via email. They can be purchased on nauticalpreppy.com and are a perfect gift for any occasion.

PROMOTIONS & GIFT CARDS

How do I redeem a gift card or e-Gift card?
To redeem your gift card, enter the unique code found on the card or in your e-Gift Card email during checkout in the field marked “Gift Card” or “Promo Code.”

Where can I check my gift card balance?
You can check your gift card balance by entering the code on the checkout page or by contacting our customer service team.

Why isn’t my promo code working?
Please ensure that you have entered the code correctly and that it is being applied to the correct merchandise. Some promo codes are valid only for full-price items or have other specific terms and conditions. Please check the details of the promotion.

Can I combine multiple promo codes on one order?
Typically, only one promotion code can be used per order.